This Privacy Policy explains how 91pk collects, processes, stores, shares, and protects personal information belonging to players and visitors of the 91pk platform. 91pk is committed to handling your data transparently and in accordance with internationally recognised data protection principles. Please read this document carefully before registering a 91pk account.
91pk’s approach to your personal data is built on six core principles. These are not aspirational statements — they are operational commitments enforced across every system and team at 91pk.
91pk collects only the personal data that is strictly necessary to operate your account, process PKR payments, comply with anti-money laundering obligations, and deliver the gaming services you have requested. We do not collect data speculatively or for unrelated commercial purposes.
All personal data held by 91pk is protected by TLS 1.3 encryption in transit and AES-256 encryption at rest. Player financial records and CNIC data are stored in isolated, access-controlled environments separate from general platform infrastructure.
91pk does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. Data sharing is limited to the licensed payment processors, regulatory bodies, and fraud prevention services that are strictly necessary to operate the 91pk platform.
Registered 91pk players have the right to request access to their personal data, to correct inaccurate data, and to request deletion of data that 91pk is not legally obligated to retain. Data requests are processed within 30 days of receipt by 91pk support.
91pk retains personal data only for as long as necessary. Account data is retained for the duration of the account relationship plus 5 years to meet international gaming regulatory requirements. Payment transaction records are retained for 7 years in accordance with financial record-keeping standards.
This Privacy Policy is written in plain English and is always accessible at 91pk.app/privacy-policy. 91pk will notify registered players by SMS or email before implementing any material changes to how their personal data is handled, with a minimum of 14 days advance notice.
91pk is an online gaming platform operated by an internationally licensed gaming entity that owns and administers the domain 91pk.app and all associated services and sub-domains. References in this Privacy Policy to “91pk”, “we”, “us”, or “our” refer to this operating entity in its capacity as the data controller responsible for the personal data of 91pk players and platform visitors.
91pk is the sole data controller for all personal data collected through the 91pk.app platform. Where 91pk engages third-party service providers to process data on its behalf — such as payment processors handling JazzCash, EasyPaisa, or bank transfer transactions — those providers act as data processors under contract with 91pk and are not independent data controllers in relation to your 91pk account data.
For all privacy-related enquiries, data subject requests, or complaints regarding how 91pk handles your personal data, please contact the 91pk Data Privacy team via live chat on the 91pk platform or by email at [email protected] with the subject line “Privacy Request”. All privacy requests are acknowledged within 5 business days and resolved within 30 calendar days.
91pk collects personal data from players and visitors through several means, including directly from you during registration and account use, automatically through your use of the 91pk platform, and from third parties such as payment providers and fraud prevention services. The categories of personal data 91pk collects are as follows:
Identity Data
Contact Data
Financial Data
Technical and Usage Data
91pk does not deliberately collect sensitive personal data categories such as health information, religious beliefs, or political opinions. If you voluntarily disclose such information to 91pk support staff during a conversation, 91pk will not record or store it beyond the immediate support interaction. The one exception is data related to problem gambling and self-exclusion requests, which 91pk is required to retain to fulfil its responsible gaming obligations under its international gaming licence.
91pk uses the personal data it collects for specific, documented purposes. The following table sets out the primary purposes for which your data is used and the legal basis on which 91pk relies for each use:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Creating and managing your 91pk player account | Identity, Contact | Contract performance |
| Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, and bank transfer | Financial, Identity | Contract performance |
| KYC and age verification (21+ compliance) | Identity (CNIC), Date of birth | Legal obligation / Licensing requirement |
| Anti-money laundering (AML) monitoring and reporting | Financial, Identity, Technical | Legal obligation |
| Fraud detection and prevention | Technical, Financial, Identity | Legitimate interest |
| Responsible gaming monitoring and self-exclusion | Usage, Financial, Identity | Legal obligation / Legitimate interest |
| Customer support communications | Contact, Identity | Contract performance |
| Promotional communications (with your consent) | Contact, Usage | Consent (opt-in only) |
| Platform improvement and analytics | Technical, Usage (anonymised) | Legitimate interest |
| Regulatory reporting to licensing authority | Identity, Financial, Usage | Legal obligation |
91pk processes your personal data under one or more of the following legal bases, as applicable to each processing activity:
91pk processes all player transactions in Pakistani Rupees (PKR) through a combination of Pakistani mobile wallet providers and banking institutions. The handling of payment data at 91pk involves the following specific arrangements:
91pk does not directly process, store, or transmit card numbers. All card-based payment processing, where applicable, is handled by PCI-DSS compliant payment processors operating under separate data processing agreements with 91pk. 91pk’s own infrastructure does not hold raw card data at any point in the transaction flow.
91pk uses cookies and similar tracking technologies on the 91pk.app platform to enable core functionality, measure platform performance, and personalise the gaming experience for registered players. The categories of cookies used by 91pk are:
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your 91pk account. 91pk’s cookie settings panel is accessible from the footer of any page on the 91pk platform.
91pk does not sell, rent, or commercially share your personal data with third parties. 91pk shares data only in the following limited and necessary circumstances:
91pk does not transfer Pakistani player personal data to jurisdictions that do not maintain adequate data protection standards without appropriate contractual safeguards in place. All third-party data processors used by 91pk for Pakistani player data are required to maintain data protection standards equivalent to or exceeding international best practice.
91pk retains personal data for defined periods that are determined by the purpose for which the data was collected and the legal obligations applicable to 91pk as a licensed gaming operator. The principal retention periods applied by 91pk are:
Upon expiry of the applicable retention period, 91pk securely deletes or irreversibly anonymises personal data in accordance with its data disposal procedures.
As a registered 91pk player or platform visitor whose personal data is processed by 91pk, you have the following rights in relation to that data:
To exercise any of the above rights, contact 91pk via live chat or email at [email protected] with the subject line “Data Subject Request”. 91pk may ask you to verify your identity before processing a data subject request.
91pk implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Key security measures applied by 91pk include:
In the event of a personal data breach that poses a risk to player rights, 91pk will notify affected players within 72 hours of becoming aware of the breach. Notification will be sent to the email address and Pakistani mobile number associated with the affected 91pk account, and will describe the nature of the breach, the data categories affected, and the steps 91pk has taken to contain and remediate the incident.
91pk is strictly an adults-only platform. 91pk does not knowingly collect personal data from individuals under the age of 21. The 91pk registration process includes an age declaration and is supported by CNIC-based age verification as part of the KYC process. Any 91pk account found to have been opened by a person under 21 years of age will be immediately closed and all deposits returned to the payment method used, with no winnings paid.
If you are a parent or guardian in Pakistan and believe that a minor has opened a 91pk account using false information, please contact 91pk support immediately via live chat. 91pk takes underage gambling extremely seriously and will act promptly on all credible notifications of this nature.
If 91pk becomes aware at any point during an account’s lifetime that the account holder was under 21 at the time of registration, the account will be closed, any deposits returned, and all wagering activity conducted by that account will be voided. 91pk reserves the right to report suspected underage gambling to relevant regulatory authorities. Adults in Pakistan who are concerned about a minor accessing online gambling platforms should use device-level parental controls and internet filtering tools to restrict access.
91pk reviews this Privacy Policy at least annually and following any material change to how the platform processes personal data. The current version of the 91pk Privacy Policy is always accessible at 91pk.app/privacy-policy and is identified by a version number and effective date published at the top of this document.
Where 91pk makes material changes to this Privacy Policy — meaning changes that substantially affect how your personal data is collected, used, or shared — 91pk will provide at least 14 days advance notice to registered players via SMS to their registered Pakistani mobile number and/or email to their registered address, before the revised policy takes effect.
Non-material changes, such as clarifications of existing practices or corrections of typographical errors, may be made without advance notice and will take effect immediately upon publication of the revised document.
For any questions, concerns, or formal complaints regarding how 91pk handles your personal data, you have the following contact options:
If you are not satisfied with 91pk’s response to your privacy complaint, you have the right to escalate the complaint to 91pk’s gaming licensing authority, whose contact details are provided in your account dashboard under the “Licensing & Compliance” section.
This Privacy Policy was last reviewed and updated on 1 January 2026. 91pk recommends that all registered players review this document periodically to remain informed of how their personal data is handled. If you have questions about any provision of this policy, 91pk’s support team is available around the clock via live chat in both English and Urdu.
91pk handles over 500,000 player accounts across Pakistan with bank-grade encryption, strict access controls, and full transparency. Read the full policy above, then play with confidence. 21+ only. Play responsibly.